Unfortunately, our one-year limited warranty does not cover accidental damage. The warranty covers manufacturing and material defects for up to one year from the date of purchase. Normal wear and tear, water damage, and damage the occurs due to mistreatment of product are not covered under the warranty.

Accidental damage includes, but is not limited to, damage caused by pets, direct heat, food, arts and crafts supplies, inclement weather, natural phenomena, playground equipment, etc.

If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you by courier with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.

We apologise for the inconvenience caused to customers and will improve our product to meet customers’ needs as soon as possible.

Your orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 24 business hours of receipt.
UPS standard delivery will arrive within 3-5 business days of shipment depending on destination of shipment. RUNFUN does not process orders on Saturdays, Sundays or holidays.
For Express delivery, orders must be placed by 12:00 pm EST to be shipped same day. Orders placed after 12:00 pm EST will ship the following business day. UPS shipping schedule is Monday through Friday.